Quality Management System

Demonstrate your commitment to quality and customer satisfaction

Customers are becoming increasingly quality-conscious. They frequently expect that suppliers pro-actively comply with the highest product and service quality standards. They also want this information up-front, in addition to being assured that your company will continue to meet their needs now and in the long term. That’s a challenge. But it’s also an opportunity companies can profit from.


Every organization would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively & improving customer satisfaction. A quality management system gives us the framework we need to monitor and improve performance in any area we choose.

It helps all kind of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement.


The ISO 9001 Quality Management System certification enables organizations to demonstrate their commitment to quality and customer satisfaction, as well as continuously improving quality systems and integrating the realities of a changing world.


ISO 9000 series of standards

ISO 9001 is one of the standards in the series of quality management system standards. It can help bring out the best in organization by enabling them to understand processes for delivering products/services to their customers. The ISO 9000 series of standards consist of:

  • ISO 9000 – Fundamentals and Vocabulary: this introduces the user to the concepts behind the management systems and specifies the terminology used.
  • ISO 9001 – Requirements: this sets out the criteria we shall need to meet if we wish to operate in accordance with the standard and gain certification. Only ISO 9001 is a certifiable standard.
  • ISO 9004 – Guidelines for performance improvement: based upon the eight quality management principles, these are designed to be used by senior management as a framework to guide their organizations towards improved performance by considering the needs of all interested parties, not just customers.

Who is it relevant to?

ISO 9001 is suitable for any organization looking to improve the way it is operated and managed, regardless of size, type or product provided. However, the best returns on investment come from those companies that are prepared to implement it throughout their organization rather than at particular sites, departments or divisions.



Competitive advantage

  • ISO 9001 is a top-management led quality initiative, which ensures that senior management take a strategic approach to their management systems.

Improves business performance and manages business risk

  • ISO 9001 helps to raise the organization’s performance above and beyond competitors who aren’t using management systems. Certification also makes it easier to measure performance and manage business risks in a planned and better way.

Attracts investment, enhances brand reputation and removes barriers to trade

  • Certification to ISO 9001 will boost organization’s brand reputation and can be a useful promotional tool. It sends a clear message to all interested parties that the company is committed to high standards and continual improvement.

Saves money

  • Evidence shows that there are significant financial benefits for companies that are certified for ISO 9001 as it leads to operational efficiencies, increased sales, higher return on assets and greater profitability.

Streamlines operations and reduces waste

  • The assessment of quality management system focuses on operating processes. This encourages organizations to improve the quality of products and the service provided and helps to reduces waste and customer complaints.

Encourages internal communication and raises morale

  • ISO 9001 ensures that employees feel more involved through improved communication. Continued Assessment visits can highlight any skills shortages sooner and uncover any teamwork issues.

Increases customer satisfaction

  • The ‘Plan, Do, Check, Act’ structure of ISO 9001 ensures that the needs of the customer are being considered and met.